Quick summary — what you’ll learn

This guide covers the standard Uphold login flow (web + mobile), how the QR / push approval works, enabling two-factor authentication, identity verification basics, and recovery options if you can’t log in.

1. How Uphold login works (web vs mobile)

Uphold’s web login requires a trusted mobile device: after entering your email and password on uphold.com, a QR code appears and you confirm the login from the Uphold mobile app (or approve a push notification). This two-device flow is built to keep sessions trusted and devices linked. :contentReference[oaicite:0]{index=0}

2. Step-by-step: Log in on web (desktop) — quick flow

  1. Open uphold.com and click Log In. :contentReference[oaicite:1]{index=1}
  2. Enter your email and password, then continue.
  3. A QR code appears on the computer screen. Open the Uphold mobile app (on a device already signed in) and either approve a push notification or scan the QR code to confirm the session. :contentReference[oaicite:2]{index=2}
  4. After approval, your web session opens to your Uphold dashboard.
Why the QR / push step? It verifies that a trusted mobile device (already authenticated) authorizes the web sign-in, which reduces account takeover risk.

3. Step-by-step: Log in on mobile

Usually you’ll use the Uphold mobile app directly: open the app, enter your email and password, then complete any 2FA prompt. If you use biometrics (device dependent) Uphold may support app-level biometric unlock after initial sign in. :contentReference[oaicite:3]{index=3}

4. Enable two-factor authentication (2FA) — strongly recommended

Uphold supports multiple 2FA methods (authenticator apps, SMS, push). Enabling 2FA adds a second layer of protection so a password leak alone is not enough to access your funds. Follow the security settings in your account to set up 2FA. :contentReference[oaicite:4]{index=4}

  1. Open the Uphold app → Menu → Settings → Security → 2-Factor Authentication.
  2. Pick your method (TOTP via authenticator app is recommended over SMS where possible).
  3. Save recovery codes if offered and keep them offline.

5. Identity verification (KYC) required for full features

To use fiat rails, higher limits, or certain products on Uphold you must complete identity verification (submit ID and proof of address). The verification flow and tips are provided in Uphold’s verification help pages. Verification times vary by region and document quality. :contentReference[oaicite:5]{index=5}

6. Troubleshooting: I can’t log in — what to try

  • Ensure your mobile device has the Uphold app installed and you’re signed in there — web logins require a trusted mobile device to approve. :contentReference[oaicite:6]{index=6}
  • Check push notifications are enabled and your phone isn’t blocking them (Focus/Do Not Disturb). If you don’t get a push, open the app and scan the QR code manually. :contentReference[oaicite:7]{index=7}
  • If you forgot your password, use the Reset password option or follow support instructions. :contentReference[oaicite:8]{index=8}
  • If you lost 2FA access (authenticator app cleared), open Uphold support and follow the recovery process — you may need to prove identity. :contentReference[oaicite:9]{index=9}

7. Account safety checklist (best practices)

  • Use a strong, unique password (password manager recommended).
  • Enable 2FA — prefer TOTP (authenticator apps) over SMS when possible. :contentReference[oaicite:10]{index=10}
  • Keep your mobile device OS and Uphold app updated.
  • Watch for phishing — Uphold will never ask for your password or 2FA codes via email. Verify any links. :contentReference[oaicite:11]{index=11}
  • Freeze or contact support immediately if you suspect unauthorized access. :contentReference[oaicite:12]{index=12}

8. Quick links (official)

• Official site: uphold.com. :contentReference[oaicite:13]{index=13}
• Web login help (how to log in to Uphold on the web): Support: How do I log in to Uphold on the web?. :contentReference[oaicite:14]{index=14}
• 2FA and security: Support: 2-Factor Authentication (2FA). :contentReference[oaicite:15]{index=15}
• General support & self-service: Uphold Support Center. :contentReference[oaicite:16]{index=16}